Speech recognition provider Telisma and voice biometric company PerSay have announced a partnership in an effort to provide more comprehensive voice solutions for customers. Telisma offers customers speech technologies in multiple languages across various countries via its speech recognition software, teliSpeech.
For contact centers that support banking, telecommunications and other industries, voice biometrics can be a cost-effective way to enhance security and improve customer convenience. In cases where businesses require what’s known as “triple factor authentication,” voice biometrics can be an important “leg” of the trio, which may also include PIN numbers and a caller’s telephone number identification. ![[end]](/resources/bullet/thirdfactor-4.gif)
