ThirdFactor | Telecom company selects IdentiPHI for call center biometrics

Friday, January 9, 2009

One of the world’s largest telecommunications companies has tapped IdentiPHI, a developer of biometric products, to supply them with biometric authentication for their call centers in Latin America. The product specified is IdentiPHI’s SAFsolution 5 Enterprise Edition.

The system is designed to require authentication for a customer service representative to access different applications to better protect customer data. The SAFsoltuion software will work in conjunction with the already implemented Citrix XenApp Platinum, software for publishing key support programs and managing access, and fingerprint readers from UPEK. One of the reasons IdentiPHI’s product was chosen was that it was designed as a Citrix Ready product and would require little changes from the already implemented system to add the additional security layers.

NEC establishes Biometrics Excellence Center

NEC Corporation, a technology development company, has announced the creation of the NEC Biometrics Excellence Center, a core engineering competency center, in Bangalore, India.

The new center is intended to help drive the expansion of NEC’s multi-modal biometric solutions and security solutions business. The creation of the center is being touted as a first step towards NEC’s recently set goal of growing their public safety business. Additionally, similar centers are being planned for development in five other regions.

GPS tracks Chicago area school bus riders

The Palos Heights School District 128 in Chicago is using GPS technology to track its students allowing the district to keep up with the student–when he or she first entered the school bus and when the student exited the district’s care.

China Unicom drops $1.5 billion to turn Chongqing into NFC world center

China Unicom has signed a $1.5 billion contract with the Chongqing Municipal Government to turn the city into the world center for NFC technology, according to The Register.

Webinar points out how biometrics improve call centers

A webinar hosted by Angel.com, an interactive voice response (IVR) and call center solutions provider, and VoiceVault, a developer of voice recognition biometrics, drives at the need for voice biometrics in call center operations looking for unique alternatives to boost efficiency and lower costs, according to a TMCnet article.

India collecting beggar biometrics

India’s Social Welfare Department has implemented the Beggars Personal Management System to track beggars using biometrics. This effort is to fight recent large-scale deaths and mismanagement within colonies, according to a Deccan Herald article.

UTA security breach exposes 30,000 medical files

The University of Texas at Arlington was recently victimized by an outside computer attack, which resulted in unauthorized access to medical files belonging to nearly 30,000 faculty, staff and students, according to a local news report.

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Telecom company selects IdentiPHI for call center biometrics