ThirdFactor | Telecom company selects IdentiPHI for call center biometrics

Friday, January 9, 2009

One of the world’s largest telecommunications companies has tapped IdentiPHI, a developer of biometric products, to supply them with biometric authentication for their call centers in Latin America. The product specified is IdentiPHI’s SAFsolution 5 Enterprise Edition.

The system is designed to require authentication for a customer service representative to access different applications to better protect customer data. The SAFsoltuion software will work in conjunction with the already implemented Citrix XenApp Platinum, software for publishing key support programs and managing access, and fingerprint readers from UPEK. One of the reasons IdentiPHI’s product was chosen was that it was designed as a Citrix Ready product and would require little changes from the already implemented system to add the additional security layers.

Voice biometrics suggested as solution to call center fraud

Voice recognition technology could prove a useful tool in efforts to keep fraudsters from gaining access to a company’s client’s personal information from call centers. Simon Cranswick, general manager for interactive solutions at developer Dimension Data, made these comment at the Customer Interact Forum about the importance for measures that could reduce fraud committed via contact or call centers, according to an IT Web article.

State of Colorado judicial center installs 310 HID multiCLASS readers

The Ralph Carr Judicial Center in Denver, Colorado has selected AMAG Technology’s Symmetry Homeland V7 Security Management System,to provide integrated access control and security management solutions from HID Global.

Adeptra and TrustID form partnership against telephone fraud

Auto-resolution technology provider Aeptra and authentication services firm TrustID have formed a technology partnership to improve financial institutions’ ability to recognize and prevent telephone-based fraud.

Auraya announces new voice biometrics solution

Auraya Systems announced the commercial release of its voice authentication solution called ArmorVox Speaker Identity System.

The solution, which was developed for system developers and call centers as either an enterprise or cloud-based solution, fuses text-independent and text-dependent voice-verification that automatically detect languages.

MorphoTrust USA launched as U.S.-dedicated company

A new Morpho company under the Safran group has been launched called MorphoTrust USA.

The new company, which was formed after the acquisition of three divisions and the headquarters of former biometrics developer L-1 Identity Solutions, will serve as an identity solutions provider dedicated to the U.S. market only.

EAB looks to drive the biometric market place

The European Association for Biometrics (EAB) is focusing on a goal of driving the research and development of biometrics and building the future of the industry around a concern for end-user privacy protection.

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Telecom company selects IdentiPHI for call center biometrics