ThirdFactor | Australian welfare system implementing biometrics

Wednesday, May 27, 2009

Centrelink, Australia’s welfare call center system, has implemented voice biometrics to automate the client authentication previously performed by call center employees, according to an Australian IT article. Telecommunications company Telstra, whom had a preexisting contract with Centrelink, has provided the $2 million technology upgrade with voice pattern recognition software supplied by technology companies Nuance and Kaz.

Customers using the system are prompted to speak a random series of digits to have their voice patterns matched against the stored template. Further, to ensure the security of their clients’ biometric information, Centrelink enlisted technology testers PureHack whom declared the system up to snuff. The new system is expected to save both time and costs associated with authentication of the 28 million calls the center receives each year.

Read the full story here.

Morpho contracted for long-term service for Australian border entries

Morpho announced that Australia’s Customs and Border Protection Service signed a five year agreement for service of the SmartGate automated biometric security checkpoint solution.

The SmartGate technology operates in real-time utilizing facial recognition hardware that compares the captured data of a traveler to the data contained on the chip embedded on his e-passport. Australian Customs and Border Protection Service says that implementation of Morpho’s solution has proven to be a successful way for Australian Border Protection agents to cope with growing traveler numbers while improving traveler experience at borders and maintaining the high-levels of security they demand.

Australian Gov’t employs technologies from HID Global and Relegen

The Australian Customs and Border Protection Service have deployed HID Global RFID technology as an element of Relegen’s asset intelligence solution - assetDNA - as part of its national arms inventory management system.

MasterCard pilots NFC payments in Aussie theaters

MasterCard and Commonwealth Bank have announced the launch of a QkR, a new mobile app that enables movie theater goers to browse and purchase refreshments from their seats.

Philippine government employing biometrics for grant disbursement

The Philippine Government has decided to rely on a biometric system to ensure only families that legitimately qualify for the Autonomous Region in Muslim Mindanao (ARMM) Grant are receiving the financial aid, according to a Business World Online article.

ThreatMetrix acquires Australian malware protector

California-based cybercrime prevention solution provider ThreatMetrix has acquired Australian-based TrustDefender, a provider of secure browsing technology designed to stop man-in-the-browser attacks and provide malware protection.

EAB looks to drive the biometric market place

The European Association for Biometrics (EAB) is focusing on a goal of driving the research and development of biometrics and building the future of the industry around a concern for end-user privacy protection.

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Australian welfare system implementing biometrics