News and insight into biometric identification and authentication

VeCommerce delivers biometric solution to Aviva

Wednesday, June 10, 2009

Salmat VeCommerce, a developer of customer service solutions, has announced the implementation of VeSecure to Australian life insurance and wealth management company Aviva Australia.

VeSecure will be used to identify Aviva customers calling Aviva’s call center via their unique voice characteristics to properly forward their call to the correct person. Aviva hopes the solution will greatly improve its capabilities in regards to over-the-phone customer interactions. [end] 

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