The Indianapolis-based Indiana Blood Center had a problem. Regulations required that blood donors be positively identified each time they donated blood, but the problem was donors don’t always have their government-issued identification card, such as a driver license.
“You would be surprised how annoyed people would be when they couldn’t give blood,” says Pete Lux, manager of blood collection at the not-for-profit blood bank.
Forgetting IDs wasn’t the only problem either. Data entry errors were leading to duplicate records and it came down to names and date of birth weren’t good enough for record keeping, says Lux. The center had been storing Social Security numbers, a practice it wanted to stop to ease identity theft concerns.
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