ThirdFactor | AllTrust tackles customer service with biometrics

Monday, February 22, 2010

AllTrust Networks, a developer of biometric products and services, has announced it will be speaking at the Winter Biometrics Summit in Miami this week.

Specifically, the officials from AllTrust will be speaking to the ways in which biometric technology can improve an organizations customer service experience.

Among the points AllTrust maintains when speaking on this subject are that biometrics can lessen customer waiting time to have their identity authenticated for sensitive transactions and serve as a way to deter fraudsters and identity thieves.

The speaking engagement will also feature officials from National Supermarket #2 whom uses AllTrust’s biometric check cashing system Paycheck Secure. Carlos Hernandez, the owner of the supermarket chain, points towards the use of such a system helping them both reduce financial fraud as well as improve their image due to using new technologies.

Oracle integrates biometrics into retail POS

Oracle has released a new version of Oracle Retail Point-of-Service that aims to increase security, operational efficiency and functionality in part by integrating biometrics.

Oracle partnered with DigitalPersonal to add integrated biometrics to the POS package. Users of the software will login using their fingerprint, which will replace the need for PINs or passwords. This feature intends to reduce fraud by eliminating the possibility of unauthorized employees using a manager ID or swipe card to access the POS and approve overrides.

Finger scanning utilized at two West Virginia high schools

High schools in Jefferson County, W.V. will be implementing biometric finger scanning in an effort to provide security for the students’ cafeteria accounts. Purpose of the program, according to school officials, is to eliminate clerical errors and to provide students with an easy way to identify themselves when using the cafeteria.

Research forecasts voice biometrics a major player in payments

ValidSoft partnered with Opus Research and released a report titled “Voice Biometrics Authentication Best Practices: Overcoming Obstacles to Adoption” that predicts the technology will be deployed in payment authentication assuming the best practices it lays out are followed.

Envoy, Zvetco partner

Envoy Data Corporation announced a partnership with biometrics developer Zvetco Biometrics that will see Envoy offering Zvetco’s fingerprint scanners to its clients.

The biometric readers now carried by Envoy have been designed with both convenience and performance in mind for use in the enterprise, financial, health care, gaming and retail industries. The new partnership means an expanded product list and more options for Envoy’s clients and an expanded customer-base for Zvetco.

SmartMetric introduces biometric-enhanced EMV card

In an effort to increase the security of the current EMV chip and PIN, SmartMetric has created an EMV card enhanced with biometrics.

The SmartMetric Chip & Biometric EMV Card incorporates fingerprints to activate the card. It’s designed to increase the security of standard EMV chip and PIN cards, which SmartMetric claims are still vulnerable to fraud attacks, even though they are safer than a magnetic stripe card.

Ohio elementary school gets biometric cafeterias

Munroe Elementary School in Tallmadge, Ohio is upgrading its cafeteria to be cash-free when the students return form winter break relying instead on biometrics for students to access accounts for their food, according to a Tallmadge Express article.

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AllTrust tackles customer service with biometrics