News and insight into biometric identification and authentication

Voice biometrics: Using speech for access

Monday, March 1, 2010

Voice biometrics doesn’t receive the same level of attention as other modalities, but it has unique benefits the others cannot match. Chief among these is its ability to enable remote authentication over the telephone.

This phone-centric model means it doesn’t require any additional hardware, and geographic proximity is irrelevant. Considering that call centers dedicate 12% of call duration to confirming a customer’s identity, it makes sense that any solution that expedites authentication and increases security would be crucial. This is the core of the voice opportunity.

There are 873 words in the rest of this article …

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PerSay, a developer of voice-based identification authentication solutions, has announced the availability of new functionality available for use on Apple devices, such as the iPhone, iPad and iPod Touch. The new technology, called VocalPassword, is designed to replace virtual keyboard use for filling in user names and passwords with voice-based authentication of the user.

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A new service based on cloud-computing and secured via voice recognition biometrics has been launched. The system enables retailers to set-up and run online businesses with secured financial transactions authenticated either via online or mobile phone, according to an Info Security article.

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Elephant Talk Communications, a provider of software and services for the telecommunications and financial services industries, has announced the launch of new voice biometric offering called VALid-SVP.

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While new high-tech vending machines are being released with options such as touch screens, nutritional information displays, wireless coin dispensers, stock monitors and biometric payments, some feel the idea of moving forward with biometric-based payments on the devices may not work yet, according to a Retail Solutions Online article.

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A webinar hosted by Angel.com, an interactive voice response (IVR) and call center solutions provider, and VoiceVault, a developer of voice recognition biometrics, drives at the need for voice biometrics in call center operations looking for unique alternatives to boost efficiency and lower costs, according to a TMCnet article.

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The Security Industry Association (SIA), a member-based group that advocates on behalf of the security industry in the U.S., has publicly opposed a Bill in Alaska that restricts biometric technology in the state, according to a Security Info Watch article.

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