Voice biometrics doesn’t receive the same level of attention as other modalities, but it has unique benefits the others cannot match. Chief among these is its ability to enable remote authentication over the telephone.
This phone-centric model means it doesn’t require any additional hardware, and geographic proximity is irrelevant. Considering that call centers dedicate 12% of call duration to confirming a customer’s identity, it makes sense that any solution that expedites authentication and increases security would be crucial. This is the core of the voice opportunity.
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