The Chief Information Officer of the Hong Kong Housing Authority (HKAA), Raymond Chu, has spoken about his experiences implementing biometric technologies in various scenarios, according to a CIO article.
Among some of the issues he has tackled and subsequently spoke on include testing out various modes of biometrics, vetting privacy concerns and getting people to become more comfortable using the technology.
While Chu discussed at the Voice for Leadership Forum in Sydney, Australia some of the issues that faced him when upgrading from fingerprints to facial recognition and fingerprints, he spoke much more about how he was able to assuage fears of privacy and discomfort with using biometric technology among employees where biometric systems were implemented. Much of what he got into pushed the need for piloting systems to be sure that they are safe as well as understanding what is happening to the data collected to be sure no one is at risk of identity theft.
Other tips Chu has used to make biometric implementation a bit simpler include offering opt-outs for employees in situations where the biometrics are meant more for saving time than for increasing security and explaining a new voice recognition technology met with skepticism as the technology not recording one’s voice, but converting it into a number that will never be converted back.
Chu also acknowledges that rollout may be a bit simpler for him in Hong Kong where biometric technology has been catching on quicker and easier than in most other areas of the world.
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