News and insight into biometric identification and authentication

Webinar points out how biometrics improve call centers

Thursday, July 29, 2010

A webinar hosted by Angel.com, an interactive voice response (IVR) and call center solutions provider, and VoiceVault, a developer of voice recognition biometrics, drives at the need for voice biometrics in call center operations looking for unique alternatives to boost efficiency and lower costs, according to a TMCnet article.

Other positive aspects that the webinar covered is how voice biometrics serve as a secure way for callers to access personal information or sign-off on transactions by utilizing unique aspects of their voices as authenticators of their identity. Additionally, the two companies spoke on how a move to biometrics enables companies to take a greener approach to customer service by eliminating paper-based signature services while increasing fraud protection simultaneously.

Read the full story here. [end] 

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