The Director of Design and Development role

As we look ahead to a significant period of transition and growth, the Director of Design & Development will work closely with the CLO, training team and CEO to ensure all our product offers are leading edge and scalable. You will do this through a mix of designing and developing new and custom program offers, creating product extensions and delivery of approximately 30- 40 days to ensure that you are well connected to our learners and their experience.

At Third Factor we understand adult learning principles and pay great attention to the learner experience. We work with people at all levels in organizations and want to engage them in a manner that both challenges and supports them. What you need to know about us is that our product families are coaching, collaboration and resilience; we have long standing clients that stay with us due to the impact our training makes. The trainers you will be designing for, both internal and contract, are exceptional and will be quick to play a supportive role as required.

Learn More About The Role From Our CEO

What We Offer

Third Factor is a unique organization. We are a team of corporate veterans, consultants, learning professionals, elite athletes, and ex-coaches. We all worked from home before it was cool – since 1991 actually – while building a strong sense of team through shared projects, monthly ‘work together’ days (virtual, for now), and regular opportunities to connect socially and professionally. Working at Third Factor delivers:

  • Competitive compensation
  • Comprehensive benefits (health + dental)
  • Flexible work location and a high degree of autonomy
  • Exceptional colleagues (check out our incredible team here)

You’ll Focus on Three Areas

Design and Development – You need to be comfortable in creating virtual, blended and in-person experiences. You will have a strong ability to transform information into clear and meaningful content to create a strong learner experience. Your design will be informed by speaking with clients, researching trends, constantly reading and exploring all that is emerging in the performance arena. You will have very strong writing skills (for crafting learner guides, stories, scripts for videos and trainer notes for delivery) and be able to visually layout content in a manner that supports learning. Expertise in PowerPoint, Adobe, Word, digital learning technology and Zoom is required and it would be helpful to have skills in video creation/editing and In-design. If you are bi-lingual that is a massive bonus!

Product Management – Part of your mandate will be product management. Here you will be responsible for ensuring that all appropriate program materials required to deliver existing offers (and any custom offers) are current and leading edge. You will also explore potential product extensions that will drive revenue growth. You will work closely with sales, marketing, operations and the trainers.

Delivery – Third Factor is a small, flat organization and we don’t like pure overhead. As Director of Design & Development you will deliver 30 – 40 days of training per year. This delivery will be strategic, often you will be leading the program pilots. Comfort level with delivering both on-line and in-person is required. This link between design and delivery will ensure that all development stays leading edge and meets our learners where they are at.

What will you need to be successful?

Your success at Third Factor will be determined first and foremost by your attitude – and that’s what we look for in hiring. Show us that you are smart, organized, and motivated. We work with some of the most committed people on Earth – Olympic athletes and top Executives – and have a high bar in everything we do. If you’re going to enjoy this job, you need to have a high bar too.

Beyond attitude, the successful candidate should have:

  • Deep expertise in leadership development with a focus on coaching as a leadership style, collaboration or resilience – what is happening in this space, who is creating compelling offers, what research is underway
  • Corporate experience so that you can easily write examples, scenarios, stories and video scripts that our learners can relate to
  • An ability to translate this expertise into adult learning modules and materials that retain the nuance of your knowledge while being engaging and interesting to the participants
  • Confidence in delivering programs (virtually and in-person) in a manner that holds peoples attention and is inspiring and memorable
  • A desire to be a team player – working with sales as SME on client calls and bringing trainers up to speed on new content and working with Operations to ensure our offers run smoothly
  • Curiosity about emerging trends, technologies, learner engagement
  • A space at home with strong internet that will allow you to deliver virtually
  • High standards – our culture prioritizes excellence over ‘get it done quick’ and believes in extensive feedback
  • A nice personality – strict no ass-hole rule in place


This is a remote role that can be located anywhere in North America. You will predominantly work from your home office – even after the world gets back to ‘normal’ – so having a dedicated space to work and take Zoom calls without interruption is vital.  A few notes:

  • Time zone – You will need to be able to join company huddles at 9AM Eastern time at the start of the week, and the expectation is that you’ll be able to work on Eastern time generally.
  • Client travel – You should expect to travel to client sites across North America to deliver client workshops, seminars, etc. on a semi-regular basis. Easy access to an International Airport will be vital.
  • Internal travel – The entire team comes together 4x per year in Toronto to deepen relationships, share experiences and work on strategic projects. And, there may be occasional additional travel for project work.


We are targeting a start date in late September 2021.


To apply, please send the following to

  • Your resume or LinkedIn profile
  • Long-form written answers to the following questions:
    • Describe your process for designing & developing your last offer.  In particular, do you have a specific approach, methodology or philosophy that you use?
    • Provide us with a sample piece of work – something that you designed.
    • What support would you want to ensure you had to be successful in this role?

We will review complete applications only (i.e. those with both a resume and well thought-out answers to the questions above).

If you are selected to move to the next stage, you’ll be asked to pick a 15 minute slot for an initial phone call with VP of Operations, Carrie Drybrough which may lead to a Round 1 interview. More details will be provided at that time.