Peggy Baumgartner
Peggy Baumgartner's work includes training Olympic athletes for competition and training executives at the Smith School of Business at Queen's University. Learn more
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3 plays. 4 skills. 1 mindset.
In our 30 years of working with world-class coaches we've observed that, as unique as coaches are, the best of the best all consistently execute 3 plays using 4 communication skills rooted in a strong bias toward developing others.
When people have clarity on what's expected of them and why it matters, the competence to do their job well, and recognition for their efforts, both performance and engagement flourish. By asking effective questions and actively listening to their people, giving competent, relevant feedback and confronting problem behaviours when necessary great coaches unlock potential and spur growth.
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Developmental bias.
At the heart of great coaching is a mindset that we call a 'developmental bias.' Great coaches focus on empowering and strengthening the people they coach. They build a relationship rooted in high standards and caring, and align themselves with the part of the person they are coaching that wants to improve.
The developmental bias is what unlocks the power of the plays and skills. When people believe the coach has their best interests at heart they are much more receptive to feedback and open and honest with their answers to questions.
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The 3 Plays: Clarity. Competence. Recognition.
In every conversation that a coach has they focus on one of three core plays: building clarity around what high performance looks like and why it matters, building the competence and confidence of the performer to reach those expectations, or providing recognition for effort and progress.
These three plays form the virtuous cycle of great coaching. By setting high standards, giving people the support to strengthen their competence and reach those standards and the satisfaction that their efforts are appreciated, great coaches can continually raise the bar on results while at the same time building commitment and engagement.
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The 4 Skills: Questioning. Listening. Feedback. Confronting.
Great coaches master four core communication skills to execute the three plays: asking effective questions, actively listening, giving competent, relevant feedback, and confronting when necessary.
While asking questions and listening are the dominant skills of a coach, coaching is about more than just asking questions. High performers are thirsty for feedback on how to improve, and great coaches don't let people under-perform in ways that are limiting them - they know how to confront poor performance from a place of development and caring.
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Get the whitepaper.
Still curious? We thought you might be.
This whitepaper, authored by Third Factor CEO Dane Jensen and Director of Training Peggy Baumgartner take you inside the 3x4 Coaching model for a close look at each of the 3 plays and 4 skills of great coaches.
Swipe to learn more
Webinar for L&D leaders
Webinar: Building a Coaching Culture in 2020
Building a coaching culture has never been more vital - or harder to do. Join us as we unpack wisdom from 30 years of experience and explore what has changed in the last 3 months.
Open enrollment.
Looking to become a better coach yourself? Explore 3x4 Coaching through open enrollment programs at the Smith School of Business at Queen's University.
Upcoming open enrollment programs
Coaching for High Performance
Develop your coaching skills with our flagship 6-week online 3x4 Coaching program delivered in partnership with Queen's Executive Education.
Feb 11-12, 2021 — Register
Queen's Leadership Program
The program takes you through an intensive 5-days of self-discovery, one-on-one coaching, classroom discussions and team exercises that will change the way you think about leadership and the way you are perceived as a leader.
Nov 2 - 6, 2020 — Register
Coaching remotely: keeping talent engaged in the new normal
A practical half-day session that will explore how to apply the 3x4 Coaching model in a remote environment.
Nov 26, 2020 — Register
Having difficult conversations from a distance
Explore the principles of effective feedback and productive confronting, and learn a set of skills that you can use to have challenging conversations remotely in a way that minimizes defensiveness and delivers positive results.
Nov 30, 2020 — Register
Upon completion of the 3x4 Coaching program, participants will be able to:
- Define coaching and use the 3x4 Coaching model to drive high performance in others
- Tap into emotion and imagination to spur growth and development
- Execute an action plan to build and deepen their coaching relationships
- Create self-awareness and responsibility in others through effective questioning and active listening
- Deliver competent, relevant, meaningful feedback
- Recognize people in a manner that is targeted, relevant and reinforces the behaviours that drive performance
- Sample a method for confronting people who need to change behaviour and/or improve performance
- Use a coaching map to GROW others and build their commitment to a solution
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3x4 Coaching is at the heart of a program that we have delivered to over 1,000 leaders at one of the world’s largest banks. Half-way through delivery we needed to move all sessions from in-person to virtual due to COVID-19. It has been a huge success and is now rolling out to an even broader audience. It is one of the best programs I have seen.
Dave Roberts
President UNC Executive Development
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At Queen’s Executive Education, our ultimate goal is our clients’ success. Third Factor has been a major contributor to that mission for decades, and 3x4 Coaching represents another important step forward for our already world-renowned management education programs.
David Sculthorpe
Executive Director Smith School of Business
Meet our world-class faculty
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Cyndie Flett
Cyndie Flett is the former Vice President of Research and Development for the Coaching Association of Canada, and a leading expert on coaching. Learn more
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Garry Watanabe
A corporate lawyer who became an elite swim coach before pursuing a degree in Sport Psychology - Garry is a true renaissance man. Learn more
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Jacques Charuest
Jacques Charuest possède 30 ans d'expérience en Amérique du Nord en tant qu'entraîneur. Learn more
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Karyn Garossino
Karyn is an Olympic figure skater with a Master's Degree in psychology and adult education - and boundless enthusiasm. Learn more
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Peter Jensen
Peter is a veteran of 10 Olympic Games, author of 3 best-selling books, and a renowned innovator. Learn more
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Dane Jensen
Dane is the CEO of Third Factor, teaches in the MBA and EMBA at Queen's, and writes broadly on resilience, collaboration and leadership. Learn more
Whitepaper: The 3 Plays and 4 Skills of Exceptional Coaches
Third Factor CEO Dane Jensen and Director of Training Peggy Baumgartner take you inside the 3x4 Coaching model for a deeper look at how great coaches operate and how we can all learn and master their playbook.
DownloadGet involved
Free webinar: Building a Coaching Culture in 2020
Building a coaching culture has never been more vital - or harder to do. Join us as we unpack wisdom from 30 years of experience and explore what has changed in the last 3 months.
Available now — Watch on Demand
Coaching for High Performance
Develop your coaching skills in our flagship 6-week online 3x4 Coaching program delivered in partnership with Queen's Executive Education.
Feb 11-12, 2021 — Register
Queen's Leadership Program
The program takes you through an intensive 5-days of self-discovery, one-on-one coaching, classroom discussions and team exercises that will change the way you think about leadership and the way you are perceived as a leader.
Nov 2 - 6, 2020 — Register
Coaching remotely: keeping talent engaged in the new normal
A highly practical half-day session with the Smith School of Business at Queen's University that will explore how to apply the 3x4 Coaching model in a remote environment.
Nov 26, 2020 — Register
Having difficult conversations from a distance
Explore the principles of effective feedback and productive confronting, and learn a set of skills that you can use to have challenging conversations remotely in a way that minimizes defensiveness and delivers positive results. Delivered in partnership with the Smith School of Business at Queen's University.
Nov 30, 2020 — Register
Our perspectives
Ready to learn more?
Download the brochure with more info about how to develop world-class coaches in your organization.