1/2-Day Virtual Program

Managing challenging conversations from a distance.

Confront your fear of confronting with a clear map that shows how to communicate respect and caring remotely, without compromising on the need for change.

World-class faculty

Our faculty have applied these skills under pressure at crucial moments in their careers - including preparation for Olympic competition.

Trusted by the best

Our partnerships with premier business schools including the Smith School of Business at Queen's University and UNC Kenan-Flagler have been delivering leadership programs to executives for more than 20 years.

Designed for virtual

With interactive exercises, self-assessments, breakout sessions, action planning and instructor-led training, this program brings classroom-quality learning to to participants - wherever they may be.

1

ANALYZE AND PREPARE

2

OPENING STATE­MENT

3

EXPLORE REALITY

4

RESOLVE AND PLAN

CONVERSATION

A practical map for confronting

Our practical, 4-step map for challenging conversations is rooted in our 25 years of experience helping elite athletes manage emotions under intense pressure. Participants explore methods of preparing to confront, learn an effective format for an opening statement, practice managing reactivity and discuss how to close the conversation with accountability built-in.

Participants have the opportunity to:

  • Explore the challenges of delivering corrective feedback while working remotely.
  • Use a practical map for confronting issues in a way that is direct but focused on development and preserving the relationship.
  • Learn an effective format for delivering an opening statement that will minimize defensiveness and promote open exploration of challenges.
  • Discover techniques for moving through resistance and emotional reactivity toward resolution and accountability.

Meet the facilitators

  • Garry Watanabe

    A corporate lawyer who became an elite swim coach before pursuing a degree in Sport Psychology - Garry is a true renaissance man. Learn more

  • Karyn Garossino

    Karyn is an Olympic figure skater with a Master's Degree in psychology and adult education - and boundless enthusiasm. Learn more

  • Peggy Baumgartner

    Peggy Baumgartner's work includes training Olympic athletes for competition and training executives at the Smith School of Business at Queen's University. Learn more

Upcoming public program

Having difficult conversations from a distance

Explore the principles of effective feedback and productive confronting, and learn a set of skills that you can use to have challenging conversations remotely in a way that minimizes defensiveness and delivers positive results. Delivered in partnership with the Smith School of Business at Queen's University.

Nov 30, 2020 — Register

Our perspectives

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