1/2-Day Program

Managing challenging conversations.

Confront your fear of confronting with a clear map that shows how to communicate respect and caring, without compromising on the need for change.

World-class faculty

Our faculty have applied these skills under pressure at crucial moments in their careers - including preparation for Olympic competition.

Trusted by the best

Our partnerships with premier business schools including the Smith School of Business at Queen's University and UNC Kenan-Flagler have been delivering leadership programs to executives for more than 20 years.

Designed for virtual

With interactive exercises, self-assessments, breakout sessions, action planning and instructor-led training, this program brings classroom-quality learning to to participants - wherever they may be.

1

ANALYZE AND PREPARE

2

OPENING STATE­MENT

3

EXPLORE REALITY

4

RESOLVE AND PLAN

CONVERSATION

A practical map for confronting

Our practical, 4-step map for challenging conversations is rooted in our 25 years of experience helping elite athletes manage emotions under intense pressure. Participants explore methods of preparing to confront, learn an effective format for an opening statement, practice managing reactivity and discuss how to close the conversation with accountability built-in.

Participants have the opportunity to:

  • Explore the challenges of delivering corrective feedback while working remotely.
  • Use a practical map for confronting issues in a way that is direct but focused on development and preserving the relationship.
  • Learn an effective format for delivering an opening statement that will minimize defensiveness and promote open exploration of challenges.
  • Discover techniques for moving through resistance and emotional reactivity toward resolution and accountability.

Meet the facilitators

  • Garry Watanabe

    Garry Watanabe is an expert on coaching and performance psychology with a wealth of experience working under the peak of pressure in both business and sport. Learn more

  • Karyn Garossino

    Karyn is an Olympic figure skater with a Master's Degree in psychology and adult education - and boundless enthusiasm. Learn more

  • Peggy Baumgartner

    Peggy Baumgartner is a respected educator, thought leader and coach who has facilitated the development of top performers in business and sport for over 25 years. Learn more

Get the brochure.

Learn more about bringing Managing Challenging Conversations to your organization.

Our perspectives

"Feel Safe, Damnit!": How to Build Psychological Safety When You’re the Boss. Read the article.